Fresh Start Counseling LLC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, [insert website link] (“Website”), or interact with us in any other manner.
Information We Collect
1. Personal Information:
When you contact us through our Website, phone, or email, we may collect personal information that you voluntarily provide. This includes your full name, phone number, email address, mailing address, and any other details relevant to your inquiry or care.
2. Automatically Collected Information:
When you visit our Website, we may automatically collect information about your device and browsing actions, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect for the following purposes:
To Communicate with You:
To respond to your inquiries, schedule or manage appointments, provide mental health services, send administrative information, and keep you informed about your care.Marketing and Promotional Communications:
With your consent, we may send updates, newsletters, or outreach communications via email, phone, or SMS. You may opt out at any time by following the instructions in the communication or contacting us directly.Legal Compliance:
To comply with legal obligations, including responding to subpoenas, court orders, or applicable laws.
Consent to Receive Text Messages
You are not required to consent to receive text messages from Fresh Start Counseling LLC. By providing your phone number and opting in, you consent to receive SMS messages related to your appointments, post-visit instructions, or billing. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message. Please note that opting out may limit our ability to communicate certain important updates regarding your care.
Information Sharing and Disclosure
We do not sell or rent your personal information or SMS consent data to third parties. We may share your information under the following circumstances:
Service Providers:
We may share information with service providers who assist us with scheduling, communication, or technical support. These providers are contractually bound to maintain confidentiality and only use the information to provide agreed-upon services.Legal Obligations:
We may disclose your information as required by law or when necessary to protect our rights, safety, or that of others.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure. However, no internet-based method is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Opting Out of Communications:
You can opt out of marketing communications by following the opt-out link in any marketing email or texting “STOP” to SMS messages. Administrative and service-related communications may still be sent.Access and Correction:
You may request to access, correct, or update your personal information by contacting us at the information below.
Third-Party Websites
Our Website may include links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.
SMS Message Communication
SMS messages from Fresh Start Counseling LLC may be sent directly or via an authorized service provider. These messages may include appointment reminders, lab results, or billing information. No mobile information will be shared with third parties for promotional purposes. SMS opt-in data and consent will not be shared or transferred to other parties.
Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If we learn that such information has been collected, we will take prompt steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review the policy regularly.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Fresh Start Counseling LLC
701 White Horse Rd, Suite 3
Voorhees Twp, NJ, 08043
Phone: 609-503-0484
Email: referrals@freshstartcounselingnj.com
